Luana-Gina Fenske (F&B Managerin)

My areas of responsibility:
Short and sweet: Everything to do with food and beverage.

Whether I always wanted to be in the hotel industry (F&B):
Even as a "young girl" I was familiar with the hotel industry through my family (granny self-employed in the catering industry). I did my first internship at Landhaus Scherrer and after that I was hooked. Since the area of a restaurant was not enough for me, I decided to complete my apprenticeship in the hotel industry and have never regretted this decision.

What I love about my job:
It never gets boring! Every day something new and unexpected happens. I really appreciate the close cooperation with unique colleagues/guests and wouldn't want to miss it.

A funny/interesting story that happened to me at work:
In my first season in Switzerland, I was not yet familiar with Swiss terms. During breakfast service, a guest asked me for a bowl (Schale) and I brought him a cereal bowl too. He started laughing heartily and explained to me that a bowl (Schale) in Switzerland is a latte. We then both laughed together and I brought him the latte. Right during my lunch break, I then ordered a booklet with typical Swiss terms, but the bowl is what I remember most.

Marius Löschke (F&B Coordinator)

Since when I have been working at the Empire Riverside Hotel:
Since August 2019.

My responsibilities:
Everything that happens in the F&B outlets, as well as administrative/organisational processes behind the scenes, such as reservations, group enquiries and planning, and so on.

What makes the ERH special for me:
The very friendly interaction among colleagues, the low hierarchies and the unique hotel.

What skills and requirements are needed in my position:

• Good planning and coordination skills
• Knowledge of all F&B outlets (procedures, offers, working in the outlet)
• A lot of flexibility

Why I chose this position:
To develop myself and gain new experience.

Jörn-Eric Martens (Head Waiter Banquet)

Since when I have been working at the Empire Riverside Hotel:
Since November 2012.

Whether I always wanted to be in the hotel industry (F&B):
My best friend's grandpa from school days had a hotel. We were regularly allowed to use the bowling alley, help the waiters or watch the cooks. So my career aspiration was clear from the first grade onwards.

What I love about my profession:
That you never know what to expect today.

What makes the Empir Riverside Hotel special for me:
The mixture of a good hotel and the "St.Pauli Schnauze."

My favourite quote:
"People believe their eyes more than their ears. Doctrines are a tedious way, examples a short one that leads quickly to the goal." (Seneca, Roman philosopher).

Maria Durchholz (Head Waiter Banquet)

Since when I have been working at the Empire Riverside Hotel:
Since August 2015.

My responsibilities:
Preparation and post-processing of the event rooms and accompanying the entire event from A to Z.

What I love about my job:
Our guests and that anything can happen at any time.

Why I chose this position:
Because challenges are a special drive for me and I face them unstoppably in my everyday life.

What skills and requirements are needed in my position:

• Assertiveness
• Organisational talent
• Flexibility

A fun fact about me:
Small but mighty with an eye-catching laugh.

Rene Bruno (Kitchen Manager Banquet)

Since when I have been working at the Empire Riverside Hotel:
From day one in 2007.

My responsibilities:
Responsibility from the kitchen team, the banquet, the breakfast team and the staff restaurant.

What I love about my job:
Creativity and the variety.

A funny/interesting story that happened to me at work:
The fire alarm went off when the house was full with over 400 trade fair visitors.

What sets me apart:
I always have a plan B.

Marvin Schönebeck (Sous-Chef waterkant)

My responsibilities:

• Substitution of the kitchen manager
• Writing the duty roster
• Placing orders
• Cooking
• Managing the Garda Manager

What I love about my job:
The creativity and cooking because I enjoy it and the reaction of the guests when you like something or when they try something new. The feeling is indescribable.

A funny/interesting story that happened to me at work:
Once when a vacuum bag filled with mayonnaise burst during vacuuming, you can imagine the mess.

A fun fact about me:
I like to garden and grow my own vegetables in my 600 sqm garden.

Maik Gerd Murra (Breakfast Manager)

Since when I have been working at the Empire Riverside Hotel:
Since winter 2019.

My responsibilities:

• Planning of staff deployment
• Briefing new staff
• Compliance with company guidelines in the areas of service, hygiene and cleanliness
• Inventory
• Contact person for questions about breakfast

What I love about my job:
By nature, I am a good-humoured person. What I like most is putting a smile on our guests' faces early in the morning and giving them a good start to the day. Apart from dealing with the guests, I love working with my team. The great togetherness and togetherness makes my work even more lovable.

A funny/interesting story that happened to me at work:
Where do I start and where do I stop. Every day brings new, beautiful and funny moments. I think the funniest thing that happened to me is that I accidentally tried to walk through the room dividers. This made one or two guests laugh. My standard saying when it happens to guests: Please do it with gusto, otherwise it won't work. I also tried it.

Quele Dos Santos (Deputy Breakfast Manager)

Since when I have been working at the Empire Riverside Hotel:
Since winter 2013.

My responsibilities:
Ensuring that guests have an attentive and happy time at breakfast. That the staff are motivated and do their jobs properly.

What I love about my job:
I love to put a smile on the guests' faces when I greet them in the morning with a beautiful good morning and they are happy. I love talking to guests about their travels, their experiences, their goals. I love it when guests come back and they are happy that you are still there. I love working with the staff. They are not just work colleagues we are more than that.

What skills and requirements are needed in my position:

• Team player
• Able to make decisions
• Independent

Oliver Bruns (Restaurant Manager waterkant)

Since when I have been working at the Empire Riverside Hotel:
Since March 2022.

My responsibilities:

• Duty rosters
• Planning of the evening service
• Restaurant organisation
• Leading/instructing staff

What I love about my job:
The mix of the administrative and operational tasks as well as and bringing joy to other people.

What skills and requirements are needed in my position:

• Team player
• Role model
• Guide
• Confidant

A funny/interesting story that happened to me at work:
Offered an apparently pregnant lady a non-alcoholic aperitif because she was pregnant...she wasn't.

Corey Mulsow (Kitchen Manager Restaurant waterkant)

Since when I have been working at the Empire Riverside Hotel:
Since the year 2015.

My responsibilities:
Responsibility from the kitchen team of the restaurant waterkant and David's and the smooth running of the kitchen.

What I love about my job:
The variety and the creativity.

What makes the Empire Riverside Hotel special:
It is a family-run hotel and does not belong to any hotel chain.

What skills and requirements are needed in my position:

• Ability to work in a team
• Ability to work hard
• Creativity
• Stress resistance
• Flexibility

A funny/interesting story that happened to me at work:
During Corona, we were suspected of being burglars by the other staff:members when we were doing our weekly work walk-through.

Norman Pohl (Bar Manager)

Since when I have been working at the Empire Riverside Hotel:
Since the year 2007.

What makes the Empire Riverside Hotel special:
The location and the mixed clientele of guests.

What skills and requirements are needed in my position:

• Good nerves
• Optimism
• Good product knowledge
• Good knowledge of foreign languages
• Empathy

Why I chose this position:
I enjoy doing my part to work together in a harmonious team. I am also passionate about being a host.

What makes me stand out:
Always having fun.

Roman Zahir (Service Management Skyline Bar 20up)

Since when I have been working at the Empire Riverside Hotel:
Since September 2018.

My responsibilities:
A smooth flow of service.

What skills and requirements are needed in my position:

• Reliability
• Punctuality
• Attention
• A good dose of self-humour and patience

A fun fact about me:
I'm always up for rocking the 20up.