Yes, there is a public underground car park with 250 parking spaces directly below the hotel. The parking fee is €25 per 24 consecutive hours. Please note that additional costs may apply if you leave and return to the car park during this period. Unfortunately, it is not possible to reserve a parking space. The maximum entrance height and width are 2 metres each.

Rooms of the category Upside and Riverview as well as our Junior Suites guarantee an unforgettable view over harbour, city and the river Elbe.

Rooms of the category Riverside offer a floor-to-ceiling panoramic window and a view to the city or the river Elbe. Rooms of the category Riverview offer two floor-to-ceiling panoramic windows with views over harbour and city (corner rooms).

Your are welcome to book your prefered room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialling +49 (0) 40 31 11 9 70 600.

If you do not own a creditcard, you have the possibility to book via telephone without entering credit card details (not applicable for every category, rate and date and only possible if you're living in Germany). Alternatively you can book your room online and choose PayPal or direct payment as a method of payment.

Yes, you do not have to travel without your dog during your stay at our hotel. In many of our room categories, your dog will find a cosy place in one of our dog beds. Regardless of the size of your pet, we charge €30 per dog per day. You can easily add this option online during the booking process for the available room categories.

No, since March 2017 we are a non-smoking hotel.

You can cancel our best flexible rate until 12 pm on the day of arrival in most of our categories. For booking, please note that the cancellation policy may vary with other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve.

Yes, all prices include VAT and the Culture and Tourism Tax. The Culture and Tourism Tax also applies to business travellers in Hamburg from 1st January 2023.

Yes, our room as well as many areas of our house are designed barrier-free, from the underground parking garage up to our 20th floor all floors are accessible by wheelchair. In total, there are 3 disabled-friendly rooms.

In our underground parking garage, there are several handicapped parking spaces. Furthermore, all hotel corridors, as well as the lobby, are wheelchair accessible and free of obstacles. Our restaurants and bars are also easily accessible by elevators. You can find all further information here.