FAQs Rooms

• When are check-in and check-out?

  We guarantee the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior your arrival.

• At what time is breakfast going to be served and do I have to book it in advance?

  Breakfast times for our restaurant waterkant:
  Monday to Friday from 6.30 am to 10.30 am
  Saturday and Sunday from 6.30 am to 12 pm
  
  There is no need to book your breakfast in advance prior your arrival. You are welcome to apontaneously attend our breakfast buffet . Breakfast is charged at 23 € per person and day. Some packages and rates already include the costs for breakfast.

• Are there any parking possibilities?

  Yes, we offer public underground parking wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.

• Which room offers harbour view?

  Rooms of the category Upside and Riverview as well as our Junior Suites guarantee an unforgettable view over harbour, city and the river Elbe.

• What is the difference between Riverside and Riverview?

  Rooms of the category Riverside offer a floor-to-ceiling panoramic window and a view to the city or the river Elbe. Rooms of the category Riverview offer two floor-to-ceiling panoramic windows with views over harbour and city (corner rooms).

• How do I book a room?

  Your are welcome to book your prefered room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialing +49 (0) 40 31 11 9 70 600.

• Do I have to give my credit card details for booking?

  If you do not own a creditcard, you have the possibility to book via telephone without entering credit card details (not applicable for every category, rate and date). Alternatively you can book your room online and choose PayPal as a method of payment.

• What about complimentary WIFI?

  Yes, we offer complimentary highspeed internet (4mbits/s). Furthermore, you can choose an update free of charge, which enables you to surf the internet with 12mbits/s for 24 hours. Please type in your 5-digit roomnumber (e.g. 1 - 1604) and your last name to login.

• Do you offer a wellness area?

  We offer a fitness and SPA area including various fitness equipment, a Finnish sauna and a steam bath. The use is free of charge, we do not offer any treatments.

• Can I bring my dog?

  Yes, you do not have to travel without your dog while staying with us. We charge 25 € per dog and day regardless of the dogs size.

• Do you have smoking rooms?

  No, since March 2017 we are a non-smoking hotel.

• Can I cancel my booked room?

  You can cancel our best flexibal rate until 12 pm on the day of arrival. For booking, please note that other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve the cancelation policy may vary.

• Do prices include taxes?

  Yes, all of our prices for hotel rooms include VAT and the local culture- and tourism-tax. If you are traveling for business reasons, please be sure to fill out this document and send it to us or bring it with on your arrival, to excempt yourself from taxes.