Are there any parking possibilities?

Yes, we offer public underground parking which is located directly under the Empire Riverside Hotel. The charge is 25 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 metres.

Which room offers harbour view?

Rooms of the category Upside and Riverview as well as our Junior Suites guarantee an unforgettable view over harbour, city and the river Elbe.

What is the difference between Riverside and Riverview?

Rooms of the category Riverside offer a floor-to-ceiling panoramic window and a view to the city or the river Elbe. Rooms of the category Riverview offer two floor-to-ceiling panoramic windows with views over harbour and city (corner rooms).

How do I book a room?

Your are welcome to book your prefered room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialling +49 (0) 40 31 11 9 70 600.

Do I have to give my credit card details for booking?

If you do not own a creditcard, you have the possibility to book via telephone without entering credit card details (not applicable for every category, rate and date and only possible if you're living in Germany). Alternatively you can book your room online and choose PayPal or direct payment as a method of payment.

Can I bring my dog?

Yes, you do not have to travel without your dog while staying with us. We charge 30€ per dog and day regardless of the dog's size.

Do you have smoking rooms?

No, since March 2017 we are a non-smoking hotel.

Can I cancel my booked room?

You can cancel our best flexible rate until 12 pm on the day of arrival in most of our categories. For booking, please note that the cancellation policy may vary with other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve.

Do prices include taxes?

Yes, all prices include VAT and the Culture and Tourism Tax. The Culture and Tourism Tax also applies to business travellers in Hamburg from 1st January 2023.

Are there barrier-free rooms?

Yes, our room as well as many areas of our house are designed barrier-free, from the underground parking garage up to our 20th floor all floors are accessible by wheelchair. In total, there are 3 disabled-friendly rooms.

In our underground parking garage, there are several handicapped parking spaces. Furthermore, all hotel corridors, as well as the lobby, are wheelchair accessible and free of obstacles. Our restaurants and bars are also easily accessible by elevators. You can find all further information here.