Your Questions
Our Answers

Is the hotel still open?

For all those who need a stay in Hamburg for business purposes, our house will be open again from May 3rd! Unfortunately, accommodation for private purposes is still prohibited.

Is a negative Covid-19 test required for my stay?

Yes, for a stay in our house we require a negative Corona test until further notice.
A Corona vaccination does not exempt you from the test obligation.

We will be happy to provide you with a free rapid antigen test at the hotel before check-in, which you can perform independently. Please note that the result is only visible after 15-20 minutes which you would have to wait before the check-in is possible.

We also accept:
1. A confirmation of a negative rapid antigen test from a testing center. The test must be performed on the day of arrival. Hamburg has several test centers in our immediate area (including a drive-in center at "Fischmarkt") that you can visit on your arrival day. Here you can find an overview of the test centers in Hamburg. Of course, the test center can also be located outside Hamburg, e.g. in your hometown. Note: In most German test centers an appointment is necessary.

2. Confirmation of a negative PCR test. The swab for the test must have been taken no earlier than 48 hours before arrival.

Please note that we can only accept a rapid antigen test that has been issued in your name by an official test center or is confirmed by a trained member of our staff.

For longer stays, we require a new negative test result every 2 days. We will be happy to provide this to you free of charge as well.

Is there an obligation to wear a face protection mask?

At the Hotel: Our colleagues wear a medical face mask at all times - whether at reception, in the back office or when cleaning your room.
We would also like to ask you to always wear a medical face mask outside your room while you are moving around the premises.

In Hamburg: Masks are only required in certain public places and only at certain hours in Hamburg. You can see an overview of the affected places here.

Do employees have to wear gloves?

Our staff always wear gloves when cleaning your room and preparing food.

How does the hotel handle disinfection?

We provide you with disinfectants at the entrances and exits in our lobby.
Our employees have committed themselves to wash and disinfect their hands regularly and thoroughly.

How am I protected when checking in at the reception?

We have put up glass panels at the reception desk to protect you and ourselves. We have also upgraded our card payment devices and would like to ask you to pay cashless by EC or credit card. Pens and key cards are disinfected before we hand them over to you. For a smooth process, distance markings are placed on the floor.

How is my room being cleaned?

We want you to feel and be safe in your room. These are measures we have taken to protect your health:

- Special training of our colleagues in our housekeeping department
- Wearing gloves and respiratory mask during cleaning
- Daily disinfection of surfaces and frequently touched objects (e.g. door and window handles, taps, remote control, etc.)
- Use of a surface disinfectant that is suitable for viruses
- Reduce all objects in the room to the most necessary (bedtime treat, flyer on the bed, etc.)
- Daily exchange of all towels
- Your bed linen is cleaned with antiviral detergent

Do I get breakfast in the morning?

A good start to the day includes a delicious breakfast. From now on we provide you with our rich breakfast buffet again.
For further information, please click here.

Is the Fitness & SPA area open?

Our fitness and spa area is closed until further notice.

Are the restaurants and bars open at the hotel?

The following opening hours apply to our overnight guests:

Restaurant waterkant
Tuesday to Saturday from 6pm to 10pm
​​​​​​​Until the end of August 2021, you benefit from a discount at our restaurant waterkant.

DAVID'S Bar & Fireplace Lounge
Daily from 12pm to 10pm (food from 12pm to 9.30pm/ Sushi from 6pm - 9.30pm)

Skyline Bar 20up is closed until further notice.

We ask for your understanding that we are currently not allowed to welcome guests who are not staying in our hotel.

How is it prevented that I come into contact with other guests?

In order to protect your safety and the safety of others, we would like to ask you not to get into an elevator together with other guests, if you are not sharing a room anyway. We have 4 very fast elevators in use and ask you to wait a short time if necessary.

Am I currently allowed to travel to Hamburg?

Travel that cannot be declared as business travel is currently prohibited.

Do I always have to wear a mask in Hamburg?

In Hamburg: Masks are only required in certain public places and only at certain hours in Hamburg. You can see an overview of the affected places here.

At the Hotel: Our colleagues wear a madical face mask at all times - whether at reception, in the back office or when cleaning your room.
We would also like to ask you to always wear a medical mask outside your room while you are moving around the premises.

I'd like to make a reservation. What's the best way to do that?

You will always get the best prices on our website. Here you will also get a good overview of available room categories and rates: Book now.

What happens if the measures intensify again and travel is not possible?

In order to guarantee you the most possible flexibility, we are offering you rates for the coming period, which are rebookable or cancelable until shortly before your stay. You can find these directly on our website.

Before I book, I want to know how the hotel takes care of my safety!

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

Do I get breakfast in the morning?

A good start to the day includes a delicious breakfast. From now on we provide you with our rich breakfast buffet again.

For further information, please click here.

Are the restaurants and bars in the hotel currently open?

The following opening hours apply to our overnight guests:

Restaurant waterkant
Tuesday to Saturday from 6pm to 10pm
​​​​​​​Until the end of August 2021, you benefit from a discount at our restaurant waterkant.

DAVID'S Bar & Fireplace Lounge
Daily from 12pm to 10pm (food from 12pm to 9.30pm/ Sushi from 6pm - 9.30pm)

Skyline Bar 20up is closed until further notice.

We ask for your understanding that we are currently not allowed to welcome guests who are not staying in our hotel.

I already have a reservation. Can I check in?

The hotel is open for business travelers from May 3rd. Existing tourism bookings will be canceled by us as long as such trips are prohibited.

I bought tickets to a musical. Is the show going to happen?

Some musical shows have been cancelled due to the Covid-19 pandemic. Click here for more information. You can request a voucher for your already paid musical tickets via Eventim. For this, you need the original tickets, which we will gladly send you by registered mail. Please contact our reservations department by e-mail at reservierung@hotel-hamburg.de or by phone at +49 (0) 40 31119 - 70 600.

I have a reservation but I am not sure if I should come. How does the hotel take care of my health?

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

I have received a voucher as replacement for my cancelled booking. How can I redeem it?

We would like to thank you once again for accepting our voucher as a substitute for your impossible journey. You have made a great contribution to helping us through this difficult time. We are therefore all the more pleased that you would now like to join us.

To redeem your voucher, please contact us at reservierung@hotel-hamburg.de or +49 (0) 40 31 11 9 70 600 and state your new desired date and your reservation number, which is noted on the voucher.

I have received a voucher as replacement for my cancelled booking. Do I have to travel myself or can I pass on the voucher?

You do not have to use the voucher yourself. A name change of your booking is of course free of charge.

I would like to cancel my reservation. How do I do that?

Your cancellation options depend on your cancellation conditions and the booking method you chose.

You can see your cancellation terms on your reservation confirmation. Please cancel your room within the periods indicated on it. If you have decided on a non cancelable rate at the time of booking, please contact us at reservierung@hotel-hamburg.de.

We would also like to ask you to cancel your reservation in the same way as you made your reservation.

Website of the Empire Riverside Hotel: https://onepagebooking.com/empire/modify-booking
Reservation by phone or mail directly at the hotel: +49 (0) 40 31119 70 600 or reservierung@hotel-hamburg.de

If you made your reservation via booking.com, Expedia, a travel agency or any other booking platform, they are also responsible for cancellations.

If you have any questions regarding your cancellation options, we will be happy to assist you at any time. We would be pleased if you decide to change your booking instead of cancelling and visit us at another time.

Are the restaurant and bars currently open?

The following opening hours apply to our overnight guests:

Restaurant waterkant
Tuesday to Saturday from 6pm to 10pm
Until the end of August 2021, you benefit from a discount at our restaurant waterkant.

DAVID'S Bar & Fireplace Lounge
Daily from 12pm to 10pm (food from 12pm to 9.30pm/ Sushi from 6pm - 9.30pm)

Skyline Bar 20up is closed until further notice.

We ask for your understanding that we are currently not allowed to welcome guests who are not staying in our hotel.

Do I have to book a table?

Yes! In order to be able to maintain spacing regulations, we have to greatly reduce our number of tables. Therefore, please contact us in any case for a reservation - gladly also at short notice. Contact details and request form can be found here.
We will gladly reserve a table for you for a stay of 1.5 hours.

When you arrive, please wait in front of the restaurant or bar with a distance of 2 meters from each other.

Is there a distance regulation?

Yes, there will be a minimum distance of 2 meters between tables and 1.5 meters between all seated guests. Please pay attention to this yourself while both standing and when walking.

Is it obligatory to wear a face mask?

Our colleagues wear a medical mask at all times - whether in the restaurant, when preparing your food and drinks or behind the scenes.
We would also like to ask you to wear a medical mask outside the restaurant or the bar while you move around the hotel. At your table, you can of course take off the mask for the consumption of food and drinks.

How and what is disinfected?

We provide disinfectants in our hotel lobby and at the entrance of our restaurant. Please disinfect your hands before entering.

Our employees have also committed themselves to washing and disinfecting their hands regularly and thoroughly.

After each use of menus, chairs and tables we disinfect the surfaces with a surface disinfectant suitable for viruses.

I have symptoms. Can I still come over?

No, if you have typical Corona symptoms, we would urge you to stay at home.

Can my business trip take place?

Yes, with pleasure! We look forward to welcoming you soon.

If you do not have a room reservation yet, the following booking options are available:
Website: For daily updated rates and a good overview of our flexible rates, please click here.
Reservation: We look forward to your reservation at the current daily or company rate at reservierung@hotel-hamburg.de or +49 (0) 40 31119 70 600.

To arrange corporate rates, please contact us at sales@hotel-hamburg.de or +49 31119 70 740.

My company rate includes breakfast. Do I currently get this at the hotel?

Yes, even at this time you do not have to miss your breakfast. From now on we provide you with our rich breakfast buffet again.

For more information about the breakfast buffet, please click here.

How am I protected during my stay at the hotel?

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

What safety rules (e.g. face mask) must I follow during my stay?

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

Does the current situation affect the availability of my business rate?

No, we look forward to receiving your reservation at the daily or business rate at reservierung@hotel-hamburg.de or +49 (0) 40 31119 70 600.

If you have any questions regarding your company rate, please contact us at sales@hotel-hamburg.de or +49 (0) 40 31119 70 740.

From what time on, conferences and events can be held?

Meetings and events can be held under certain restrictions. Please contact our events team directly.

Can my private party (e.g. wedding, birthday, anniversary) be held?

Private events can unfortunately not be held at the moment. We will inform you as soon as this is possible again.

What is the hygiene concept of the hotel for conferences and meetings?

Due to the prescribed minimum distance between conference participants, the maximum capacity of our premises is currently very limited.
Your personal contact (at events@hotel-hamburg.de or +49 (0) 40 31119 70 700) will be happy to show you alternative possibilities for your event so that the hygiene regulations can be observed. Among other things, it may be necessary to reduce the number of participants or rebook to another room.

We take your and our guests' health and safety very seriously. For this purpose, we rely on our hygiene concept for conferences:

- If there are several conferences, we pay attention to splitting over several floors or to the coordination of the break times, so that conference guests do not mix.
- All house guests are required to wear face masks in public areas.
- The appropriate routes for entering and leaving the room are marked to avoid oncoming traffic in the entrance area as far as possible.
- Sponsor and exhibitor stands in the break area are only possible under certain circumstances. This mainly depends on the number of participants and stands.
- Coffee break snacks and lunch will be available at the buffet. Participants are encouraged to consume food and hot drinks at their seat in the conference room, as the minimum distance in the break area may not be maintained.
- Starters and desserts are provided in closed containers for self-service.
- Hotel staff wears face masks and if necessary gloves at all times.
- Disinfectant is available at the entrance to the hotel and in the break area in front of the conference room
- In the entire house, special attention is paid to the disinfection of door handles, handrails, elevator buttons, etc.

How are the conference rooms supplied with fresh air?

Due to security reasons, no windows may be opened in all our conference rooms.
All meeting space are equipped with mechanical ventilation systems, provided by combined central ventilation to further, cool and heat pure external air (in contrast to the air inside the room being circulated or reprocessed).
The maximum power of these systems aligns with the room size and equates to the following change of air ventilation per hour;

Ballroom (305 qm) – 13-fold
Conference 2A, 2B, 3C, 3D (53-105 qm) – 8,5-fold
Conference 3E (57 qm) – 2-fold
Harbour Kitchen (120 qm) – 15-fold
Hideaway (82 qm)– 2-fold
Restaurant waterkant – 15-fold

Is it mandatory to wear a face mask during events?

As long as you are on your seat in the conference room, you are not required to wear a mask.

Outside the event room we would like to ask you to always wear a medical face mask while you are moving around inside the hotel.

Our colleagues wear a medical face mask at all times - whether in the event room, in the back office area or when preparing your food and drinks.

Is there a possibility to disinfect hands within the event room?

Yes, a disinfectant dispenser is available in each function room.

Can minimum distances be kept during the event?

Yes, there is a minimum distance between seats. To make this possible, we have defined modified maximum capacities per room. Please get in touch with your contact person directly or contact events@hotel-hamburg.de or +49 (0) 40 31119 70 700 to find out more.

Can lunch breaks currently take place?

Lunch breaks can be held under certain restrictions. Please contact our events team directly.

Our employees always wear gloves when preparing your food and drinks. Furthermore, our kitchen and service staff is trained in the correct handwashing and hand hygiene (by the way, already before Corona). Our suppliers have also taken the same measures.

Can dinners take place at the moment?

Dinners can be held under certain restrictions. Please contact our events team directly.

​​​​​​​Our employees always wear gloves when preparing your food and drinks. Furthermore, our kitchen and service staff is trained in the correct handwashing and hand hygiene (by the way, already before Corona). Our suppliers have also taken the same measures.

Can coffee breaks currently take place?

Coffee breaks can be held under certain restrictions. Please contact our events team directly.

Our employees always wear gloves when preparing your food and drinks. Furthermore, our kitchen and service staff is trained in the correct handwashing and hand hygiene (by the way, already before Corona). Our suppliers have also taken the same measures.

What are the opening hours?

Temporary opening hours
From 02.11. the bar is closed until further notice.

How do I reserve a table?

Table reservations can only be made via E-Mail to 20up@hotel-hamburg.de. Please note that we can only exept few table reservations per day. Alternatively we are looking forward to welcome you without a reservation.

Is there a dress code?

We would like to kindly ask for a "sporty elegant" dresscode. Please refrain from casual clothing. We request you to leave your jacket, coat and bags at the wardrobe.

Is there an age restriction?

Minors between the age of 11 to 16 must be accompanied by an adult and the entry is only permitted till 10 pm. Adolescents between the age of 16 and 18 must bee accompanied by an adult and the entry is only permitted until midnight.

Can I pay by card?

Yes, you can pay by debit or credit card.

Can I bring my dog?

No, please refrain from bringing your dog to our Skyline Bar 20up. Louder music and the amount of guests would not please him anyway. With pleasure we would like to inform you taht we are happy to welcome you and your dog in our bar & fireplace lounge DAVID's at the groundfloor.

Can I smoke in the bar?

No smoking is only allowed outside of the building. This also applies to e-cigarettes.

Do you serve food?

Yes, enjoy the sushi or sashimi mix of Hamburgs most known sushi chef Chantira "TUK" Bedick from 6 pm to 9 pm daily while watching ships and clouds roll by.

Can I bring cake or other food to the bar?

No, we kindly ask you to refrain from bringing cake and food to the Skyline Bar 20up.

Can I make an exxlusiv booking for the bar?

Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send your request to 20up@hotel-hamburg.de.

Can I validate my parking ticket in the bar?

No, please validate your parking ticket at the automated pay station on the first or second basement.

Do rooms have daylight?

Yes, each of our conference rooms is equipped with one floor-to-celing panorama window across not less then one entire wall.

Can I book the Skyline Bar 20up exclusively?

Yes, it is possible to book the Skyline Bar 20up for exclusively. The request depends on availability. Please send an E-Mail to events@hotel-hamburg.de.

Where is lunch going to be served?

Depending on the number of guests attending your conference, lunch is going to be served in our restaurant waterkant or in the foyer of your conference room.

Is WiFi complimentary?

Yes, we provide highspeed Internet (4mbits/s) free of charge. Alternatively, we offer you an upgrade on request (fee required)

Are there any parking possibilities?

Yes, we offer public underground parking, wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.

Do prices include taxes?

Yes, all of our prices include VAT.

How do I book a room?

We are looking forward to your request via our contact form, via E-Mail to events@hotel-hamburg.de or via telephone +49 (0) 40 31 11 9 70 700.

Can I inspect the rooms in advance?

Yes, we are happy to make an appointment for a personal inspection. Please send us an E-Mail to events@hotel-hamburg.de or give us a call at +49 (0) 40 31 11 9 70 700.

How many conference rooms do you have?

In total, we offer eight conference rooms in different sizes. With pleasure we offer conference floors with a combinaton of different rooms.

How many people fit in one room?

Our conference and event rooms are suited for 10 to 350 people. If you plan to organize a bigger event we can offer a combination of different rooms or conference floors to realize your event up to 1.000 guests.

Can I send packages to the hotel prior the event?

Yes, we will gladly we recieve your package 2 days prior the beginning of your event or conference. Please note down the events name and date.

Is there a connection between Hotel Hafen Hamburg and Empire Riverside Hotel?

Yes, the hotels are in one ownership and have one administration. With pleasure we offer a combination of rooms and conference rooms for both hotels. The distance between the two houses is only 400 meters.