Your Questions
Our Answers

What are the opening hours?

Temporary opening hours
Until further notice the opening hours are adjusted to the situation due to Corona:
Our Skyline Bar 20up is open. We provide you with sushi, soft drinks, wine, beer and long drinks for the time being and with sufficient distance. Opening hours: daily: 8 pm to 1 am | kitchen: 8 pm to 11 pm

How do I reserve a table?

Table reservations can only be made via E-Mail to 20up@hotel-hamburg.de. Please note that we can only exept few table reservations per day. Alternatively we are looking forward to welcome you without a reservation.

Is there a dress code?

We would like to kindly ask for a "sporty elegant" dresscode. Please refrain from casual clothing. We request you to leave your jacket, coat and bags at the wardrobe.

Is there an age restriction?

Minors between the age of 11 to 16 must be accompanied by an adult and the entry is only permitted till 10 pm. Adolescents between the age of 16 and 18 must bee accompanied by an adult and the entry is only permitted until midnight.

Can I pay by card?

Yes, you can pay a minimum amount of 25 € by debit or credit card.

Can I bring my dog?

No, please refrain from bringing your dog to our Skyline Bar 20up. Louder music and the amount of guests would not please him anyway. With pleasure we would like to inform you taht we are happy to welcome you and your dog in our bar & fireplace lounge DAVID's at the groundfloor.

Can I smoke in the bar?

No smoking is only allowed outside of the building. This also applies to e-cigarettes.

Do you serve food?

Yes, enjoy the sushi or sashimi mix of Hamburgs most known sushi chef Chantira "TUK" Bedick from 6 pm to 9 pm daily while watching ships and clouds roll by.

Can I bring cake or other food to the bar?

No, we kindly ask you to refrain from bringing cake and food to the Skyline Bar 20up.

Can I make an exxlusiv booking for the bar?

Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send your request to 20up@hotel-hamburg.de.

Can I validate my parking ticket in the bar?

No, please validate your parking ticket at the automated pay station on the first or second basement.

Do rooms have daylight?

Yes, each of our conference rooms is equipped with one floor-to-celing panorama window across not less then one entire wall.

Can I book the Skyline Bar 20up exclusively?

Yes, it is possible to book the Skyline Bar 20up for exclusively. The request depends on availability. Please send an E-Mail to events@hotel-hamburg.de.

Where is lunch going to be served?

Depending on the number of guests attending your conference, lunch is going to be served in our restaurant waterkant or in the foyer of your conference room.

Is WiFi complimentary?

Yes, we provide highspeed Internet (4mbits/s) free of charge. Alternatively, we offer you an upgrade on request (fee required)

Are there any parking possibilities?

Yes, we offer public underground parking, wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.

Do prices include taxes?

Yes, all of our prices include VAT.

How do I book a room?

We are looking forward to your request via our contact form, via E-Mail to events@hotel-hamburg.de or via telephone +49 (0) 40 31 11 9 70 700.

Can I inspect the rooms in advance?

Yes, we are happy to make an appointment for a personal inspection. Please send us an E-Mail to events@hotel-hamburg.de or give us a call at +49 (0) 40 31 11 9 70 700.

How many conference rooms do you have?

In total, we offer eight conference rooms in different sizes. With pleasure we offer conference floors with a combinaton of different rooms.

How many people fit in one room?

Our conference and event rooms are suited for 10 to 350 people. If you plan to organize a bigger event we can offer a combination of different rooms or conference floors to realize your event up to 1.000 guests.

Can I send packages to the hotel prior the event?

Yes, we will gladly we recieve your package 2 days prior the beginning of your event or conference. Please note down the events name and date.

Is there a connection between Hotel Hafen Hamburg and Empire Riverside Hotel?

Yes, the hotels are in one ownership and have one administration. With pleasure we offer a combination of rooms and conference rooms for both hotels. The distance between the two houses is only 400 meters.

Is there an obligation to wear a face protection mask?

Our colleagues wear a mask at all times - whether at reception, in the back office or when cleaning your room.
We would also like to ask you to always wear a protective mask outside your room while you are moving around the premises.

Do employees have to wear gloves?

Our staff always wear gloves when cleaning your room and preparing food.

How does the hotel handle disinfection?

We provide you with disinfectants at the entrances and exits in our lobby.
Our employees have committed themselves to wash and disinfect their hands regularly and thoroughly.

How am I protected when checking in at the reception?

We have put up glass panels at the reception desk to protect you and ourselves. We have also upgraded our card payment devices and would like to ask you to pay cashless by EC or credit card. Pens and key cards are disinfected before we hand them over to you. For a smooth process, distance markings are placed on the floor.

How is it prevented that I come into contact with other guests?

In order to protect your safety and the safety of others, we would like to ask you not to get into an elevator together with other guests, if you are not sharing a room anyway. We have 4 very fast elevators in use and ask you to wait a short time if necessary.

How is my room being cleaned?

We want you to feel and be safe in your room. These are measures we have taken to protect your health:

- Special training of our colleagues in our housekeeping department
- Wearing gloves and respiratory mask during cleaning
- Daily disinfection of surfaces and frequently touched objects (e.g. door and window handles, taps, remote control, etc.)
- Use of a surface disinfectant that is suitable for viruses
- Reduce all objects in the room to the most necessary (bedtime treat, flyer on the bed, etc.)
- Daily exchange of all towels
- Your bed linen is cleaned with antiviral detergent

Do I get breakfast in the morning?

A good start to the day includes a delicious breakfast. Normally we provide you with our rich breakfast buffet. To ensure your safety, we offer you an exclusive breakfast menu (24€ per person) instead of the buffet.

For further information, please click here.

Are the restaurants and bars open at the hotel?

Since the 20th May 2020 our Skyline Bar 20up is open again. As we are not yet allowed to resume regular bar operations, we will provide you with sushi, soft drinks, wine, beer and long drinks for the time being and with sufficient distance. Opening hours: daily: 8 pm to 1 am | kitchen: 8 pm to 11 pm

Our restaurant waterkant as well as the DAVID'S bar and fireplace lounge remain closed until further notice.

Please contact us in any case for a reservation before your visit .

Is the Fitness & SPA area open?

Our fitness area is open again. For your safety, a maximum of three people may exercise here at the same time.

Our SPA area will remain closed until further notice.

Am I currently allowed to travel to Hamburg?

From 13th of May 2020 we are looking forward to your arrival, whether it is for private or professional reasons. Please refer to the FAQs on security to find out about the current regulations and guidelines at our hotel.

I'd like to make a reservation. What's the best way to do that?

You will always get the best prices on our website. Here you will also get a good overview of available room categories and rates: Book now.

What happens if the measures intensify again and travel is not possible?

In order to guarantee you the most possible flexibility, we are offering you rates for the coming period, which are rebookable or cancelable until shortly before your stay. You can find these directly on our website.

Before I book, I want to know how the hotel takes care of my safety!

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

Is a trip to Hamburg currently worthwhile?

Absolutely! Little by little, not only does life return to our hotel, but the whole city is coming back to life. Cafes, restaurants and bars are open again. Nothing stands in the way of an extensive shopping spree or a relaxed visit to the Miniatur Wunderland with the whole family. Although musicals, theatres and clubs are still closed, Hamburg has a lot more to offer that is definitely worth discovering!

Have a look at our 'things to do' and start exploring Hamburg with us!

Do I get breakfast in the morning?

A good start to the day includes a delicious breakfast. Normally we provide you with our rich breakfast buffet. To ensure your safety, we offer you an exclusive breakfast menu (24€ per person) instead of the buffet.

For further information, please click here.

Are the restaurants and bars in the hotel currently open?

Since the 20th May 2020 our Skyline Bar 20up is open again. As we are not yet allowed to resume regular bar operations, we will provide you with sushi, soft drinks, wine, beer and long drinks for the time being and with sufficient distance. Opening hours: daily: 8 pm to 1 am | kitchen: 8 pm to 11 pm

Our restaurant waterkant as well as the DAVID'S bar and fireplace lounge remain closed until further notice.

Please contact us in any case for a reservation before visiting.

I already have a reservation. Can I check in?

Since 13 May 2020, we are looking forward to your arrival, whether it is for private or professional reasons. Please refer to the FAQs on security to find out about the current regulations and guidelines at the hotel.

I bought tickets to a musical. Is the show going to happen?

All musical shows have been cancelled until 31.08.2020 due to the Covid-19 pandemic. You can rebook your already paid musical tickets within the next 12 months. As a special thanks for your loyalty and patience, Stage Entertainment will increase the value of your already booked tickets! This means that rebooking to tickets up to 25 Euro more expensive is now possible.

If you have purchased tickets for a cancelled musical show with us, please feel free to contact us from Monday to Friday between 10am and 4pm by phone under 040 31119 70 600. We will gladly take care of the rebooking. For this we need the date of the cancelled performance as well as the name of the musical for which you purchased tickets. Please also think about an alternative dates for you in advance.
Your tickets can be rebooked for performances starting in September 2020. When selecting a new date, please note that the originally booked day of the week and time (midday or evening performance) must remain the same. For some performances there are exceptions - we will be happy to help you.

The following shows will be played in Hamburg:
- Cirque du Soleil - Paramour | until 13.09.2020 Stage Theater Neue Flora
- Pretty Woman - The Musical | until 10.01.2021 Stage Theater an der Elbe
- Tina - The Tina Turner Musical | until 03.10.2021 Stage Operettenhaus
- Mamma Mia | from 13.10.2020 until 11.04.2021 Stage Theater Neue Flora
- Disneys - The Lion King | initially until Nov. 2021 Stage Theater am Hafen
- The musical - Wicked | from 21.05.21 Stage Theater Neue Flora

If you have purchased tickets somewhere else, please contact the specific ticket office. If you would like to obtain additional information directly from the event host, you will always find the latest information on the Stage Entertainment website.

I have a reservation but I am not sure if I should come. How does the hotel take care of my health?

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

I have received a voucher as replacement for my cancelled booking. How can I redeem it?

We would like to thank you once again for accepting our voucher as a substitute for your impossible journey. You have made a great contribution to helping us through this difficult time. We are therefore all the more pleased that you would now like to join us.

To redeem your voucher, please contact us at reservierung@hotel-hamburg.de or +49 (0) 40 31 11 9 70 600 and state your new desired date and your reservation number, which is noted on the voucher.

I have received a voucher as replacement for my cancelled booking. Do I have to travel myself or can I pass on the voucher?

You do not have to use the voucher yourself. A name change of your booking is of course free of charge.

I would like to cancel my reservation. How do I do that?

Your cancellation options depend on your cancellation conditions and the booking method you chose.

You can see your cancellation terms on your reservation confirmation. Please cancel your room within the periods indicated on it. If you have decided on a non cancelable rate at the time of booking, please contact us at reservierung@hotel-hamburg.de.

We would also like to ask you to cancel your reservation in the same way as you made your reservation.

Website of the Empire Riverside Hotel: https://onepagebooking.com/empire/modify-booking
Reservation by phone or mail directly at the hotel: +49 (0) 40 31119 70 600 or reservierung@hotel-hamburg.de

If you made your reservation via booking.com, Expedia, a travel agency or any other booking platform, they are also responsible for cancellations.

If you have any questions regarding your cancellation options, we will be happy to assist you at any time. We would be pleased if you decide to change your booking instead of cancelling and visit us at another time.

Are the restaurant and bars currently open?

Our Skyline Bar 20up is open. We provide you with sushi, soft drinks, wine, beer and long drinks for the time being and with sufficient distance. Opening hours: daily: 8 pm to 1 am | kitchen: 8 pm to 11 pm

Our restaurant waterkant as well as the DAVID'S bar and fireplace lounge remain closed until further notice.

Please contact us in any case for a reservation before visiting.

Do I have to book a table?

Yes! In order to comply with distance regulations, we have to reduce our number of tables considerably. Please contact us in any case for a reservation - even at short notice. Contact details and request form can be found here.
We will be happy to book a table for you for a stay of 1.5 hours.

When you arrive, please wait in front of the restaurant or the bar with a distance of 2 meters between each other.

Is there a distance regulation?

Yes, there is a minimum distance of 2 metres between the tables and 1.5 metres between all seated guests. Please make sure that this is observed both standing and walking. In order to avoid accumulations at entrances and exits, there is a separate entrance and exit.

Is there a maximum number of people with whom I can visit the restaurant or bar?

Yes, due to the distance regulation we can temporarily accommodate a maximum of 4 people per group and table. We would also like to ask you to come to us only with persons from max. 2 households.

Why are my name and phone number noted at the entrance?

With the registration of your name and your telephone number, we create a contact person list. In the event that one of our guests was already unknowingly infected with Corona during a stay with us, this contact person list is for your protection, so that you can be informed.

Is it possible to only have drinks at the 20up?

Yes, we are pleased about your visit, even if you only come by for a drink.

Is it obligatory to wear a face mask?

Our colleagues wear a mask at all times - whether in the restaurant, when preparing your food and drinks or behind the scenes.
We would also like to ask you to wear a mask outside the restaurant or the bar while you move around the hotel. At your table, you can of course take off the mask for the consumption of food and drinks.

How safe is the preparation of my food and drinks?

Our employees always wear gloves when preparing your food and drinks. In addition, our kitchen and service personnel are trained in correct hand washing and hand hygiene (even before Corona). Our suppliers have also taken the same measures.

How and what is disinfected?

We provide disinfectants in our hotel lobby and at the entrance of our restaurant. Please disinfect your hands before entering.

Our employees have also committed themselves to washing and disinfecting their hands regularly and thoroughly.

After each use of menus, chairs and tables we disinfect the surfaces with a surface disinfectant suitable for viruses.

I have symptoms. Can I still come over?

No, if you have typical Corona symptoms, we would urge you to stay at home.

Can my business trip take place?

Yes! We are looking forward to welcoming you soon.

If you do not have a room reservation yet, the following booking options are available to you:
Website: Here you will find daily updated rates and a good overview of our flexible rates.
Reservations department: We look forward to receiving your reservation at the daily or company rate at reservierung@hotel-hamburg.de or +49 (0) 40 31119 70 600

To arrange business rates, please contact us at sales@hotel-hamburg.de or +49 31119 70 740.

My company rate includes breakfast. Do I currently get this at the hotel?

Yes, even at this time you do not have to miss your breakfast. Normally we provide you with our rich breakfast buffet. To protect you, we offer you an exclusive breakfast menu instead of the buffet.

For more information about the breakfast menu, please click here.

How am I protected during my stay at the hotel?

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

What safety rules (e.g. face mask) must I follow during my stay?

We have compiled a detailed catalogue of questions and answers on the subject of safety and health in hotels. Click here to learn more.

Does the current situation affect the availability of my business rate?

No, we look forward to receiving your reservation at the daily or business rate at reservierung@hotel-hamburg.de or +49 (0) 40 31119 70 600.

If you have any questions regarding your company rate, please contact us at sales@hotel-hamburg.de or +49 (0) 40 31119 70 740.

From what time on, conferences and events can be held?

Since 1 July, events for up to 650 people indoors and up to 1,000 people outdoors are again permitted, subject to compliance with the applicable hygiene and distance regulations. Events without fixed seating, where alcoholic beverages are served, are limited to 50 persons.

Can my private party (e.g. wedding, birthday, anniversary) be held?

Since 1 July, private parties with up to 25 people are permitted again. Dancing is currently still prohibited. We kindly ask you to observe the distance rules for parties outside the immediate family circle.

What is the hygiene concept of the hotel for conferences and meetings?

Due to the prescribed minimum distance between conference participants, the maximum capacity of our premises is currently very limited.
Your personal contact (at events@hotel-hamburg.de or +49 (0) 40 31119 70 700) will be happy to show you alternative possibilities for your event so that the hygiene regulations can be observed. Among other things, it may be necessary to reduce the number of participants or rebook to another room.

We take your and our guests' health and safety very seriously. For this purpose, we rely on our hygiene concept for conferences:

- If there are several conferences, we pay attention to splitting over several floors or to the coordination of the break times, so that conference guests do not mix.
- All house guests are required to wear face masks in public areas.
- The appropriate routes for entering and leaving the room are marked to avoid oncoming traffic in the entrance area as far as possible.
- Sponsor and exhibitor stands in the break area are only possible under certain circumstances. This mainly depends on the number of participants and stands.
- Coffee break snacks and lunch will not be available for self-service at the buffet, but will be handed out by an employee wearing a face mask and gloves behind acrylic glass. Participants are encouraged to consume food and hot drinks at their seat in the conference room, as the minimum distance in the break area may not be maintained.
- Starters and desserts are provided in closed containers for self-service.
- Hotel staff wears face masks and if necessary gloves at all times.
- Disinfectant is available at the entrance to the hotel and in the break area in front of the conference room
- In the entire house, special attention is paid to the disinfection of door handles, handrails, elevator buttons, etc.

Is it mandatory to wear a face mask during events?

No, during the event the hotel does not require you to wear a face mask as long as you are in the event room.

Outside the event room we would like to ask you to always wear a protective mask while you are moving around inside the hotel.

Our colleagues wear a mask at all times - whether in the event room, in the back office area or when preparing your food and drinks.

Is there a possibility to disinfect hands within the event room?

Yes, a disinfectant dispenser is available in each function room.

Can minimum distances be kept during the event?

Yes, there is a minimum distance between seats. To make this possible, we have defined modified maximum capacities per room. Please get in touch with your contact person directly or contact events@hotel-hamburg.de or +49 (0) 40 31119 70 700 to find out more.

Can lunch breaks currently take place?

Yes, lunch breaks are available again! In order to ensure that the distance regulations can be observed, meal times are staggered in the restaurant. In addition, we are currently dispensing with buffets.

Our employees always wear gloves when preparing your food and drinks. Furthermore, our kitchen and service staff is trained in the correct handwashing and hand hygiene (by the way, already before Corona). Our suppliers have also taken the same measures.

Can dinners take place at the moment?

Yes, dinner with up to 10 people can take place again. For larger groups it is currently not possible to arrange a dinner as we have to comply with the safety regulations for gastronomical establishments.

Can coffee breaks currently take place?

Coffee breaks can take place again. For your safety, the food is served by chefs behind acrylic glass panels.
We kindly ask all guests to disinfect their hands in advance.