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Your Questions
Our Answers
To make your booking, your stay with us or your evening in our restaurants or bars as comfortable as possible, we have collected the most frequently asked questions and the subsequent answers.
If your required information is still missing, we are glad to help you via telephone:
+49 (0) 40 31119 - 0.
FAQs Rooms
When are check-in and check-out?
We guarantee the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior your arrival.
At what time is breakfast going to be served and do I have to book it in advance?
Breakfast times for our restaurant waterkant:
Monday to Friday from 6.30 am to 10.30 am
Saturday and Sunday from 6.30 am to 12 pm
There is no need to book your breakfast in advance prior your arrival. You are welcome to apontaneously attend our breakfast buffet . Breakfast is charged at 23 € per person and day. Some packages and rates already include the costs for breakfast.Are there any parking possibilities?
Yes, we offer public underground parking wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.
Which room offers harbour view?
Rooms of the category Upside and Riverview as well as our Junior Suites guarantee an unforgettable view over harbour, city and the river Elbe.
What is the difference between Riverside and Riverview?
Rooms of the category Riverside offer a floor-to-ceiling panoramic window and a view to the city or the river Elbe. Rooms of the category Riverview offer two floor-to-ceiling panoramic windows with views over harbour and city (corner rooms).
How do I book a room?
Your are welcome to book your prefered room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialing +49 (0) 40 31 11 9 70 600.
Do I have to give my credit card details for booking?
If you do not own a creditcard, you have the possibility to book via telephone without entering credit card details (not applicable for every category, rate and date). Alternatively you can book your room online and choose PayPal as a method of payment.
What about complimentary WIFI?
Yes, we offer complimentary highspeed internet (4mbits/s). Furthermore, you can choose an update free of charge, which enables you to surf the internet with 12mbits/s for 24 hours. Please type in your 5-digit roomnumber (e.g. 1 - 1604) and your last name to login.
Do you offer a wellness area?
We offer a fitness and SPA area including various fitness equipment, a Finnish sauna and a steam bath. The use is free of charge, we do not offer any treatments.
Can I bring my dog?
Yes, you do not have to travel without your dog while staying with us. We charge 25 € per dog and day regardless of the dogs size.
Do you have smoking rooms?
No, since March 2017 we are a non-smoking hotel.
Can I cancel my booked room?
You can cancel our best flexibal rate until 12 pm on the day of arrival. For booking, please note that other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve the cancelation policy may vary.
Do prices include taxes?
Yes, all of our prices for hotel rooms include VAT and the local culture- and tourism-tax. If you are traveling for business reasons, please be sure to fill out this document and send it to us or bring it with on your arrival, to excempt yourself from taxes.
FAQs Skyline Bar 20up
What are the opening hours?
We are looking forward to welcome you from 6 pm to 2 am (last order 1.30 am) from Sundays to Thursdays and from 6 pm to 3 am (last order 2.30 am) on Fridays and Saturdays.
How do I reserve a table?
Table reservations can only be made via E-Mail to 20up@hotel-hamburg.de. Please note that we can only exept few table reservations per day. Alternatively we are looking forward to welcome you without a reservation.
Is there a dress code?
We would like to kindly ask for a "sporty elegant" dresscode. Please refrain from casual clothing. We request you to leave your jacket, coat and bags at the wardrobe.
Is there an age restriction?
Minors between the age of 11 to 16 must be accompanied by an adult and the entry is only permitted till 10 pm. Adolescents between the age of 16 and 18 must bee accompanied by an adult and the entry is only permitted until midnight.
Can I pay by card?
Yes, you can pay a minimum amount of 25 € by debit or credit card.
Can I bring my dog?
No, please refrain from bringing your dog to our Skyline Bar 20up. Louder music and the amount of guests would not please him anyway. With pleasure we would like to inform you taht we are happy to welcome you and your dog in our bar & fireplace lounge DAVID's at the groundfloor.
Can I smoke in the bar?
No smoking is only allowed outside of the building. This also applies to e-cigarettes.
Do you serve food?
Yes, enjoy the sushi or sashimi mix of Hamburgs most known sushi chef Chantira "TUK" Bedick from 6 pm to 9 pm daily while watching ships and clouds roll by.
Can I bring cake or other food to the bar?
No, we kindly ask you to refrain from bringing cake and food to the Skyline Bar 20up.
Can I make an exxlusiv booking for the bar?
Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send your request to 20up@hotel-hamburg.de.
Can I validate my parking ticket in the bar?
No, please validate your parking ticket at the automated pay station on the first or second basement.
FAQs Restaurant waterkant
What are the opening hours?
We are looking forward to welcome you from 5.30 pm to 10 pm daily.
How do I reserve a table?
Table reservations can easily be made online, via E-Mail at waterkant@hotel-hamburg.de or via telephone dialing +49 (0) 40 31 11 9 70 480.
Do you serve special menus?
Yes, in addition to our regular menu we offer our daily changing Catch of the Day which is freshly caught fish from the market.
Furthermore you can enjoy various menus like our "Kiezmenu", the "Tastingmenu" or the menu "waterkant goes 20up". We kindly asking for a table reservation.
Are there alternatives without fish?
Yes, besides fish we serve delicacies for meat lovers and vegetarians.
Can I order a special fish in advance?
Yes, we would love to note down the fish you would like to eat (species and weight). Please be informed that the fullfilment of your desire depends in fishermens' luck.
Can I come by with a larger group of people?
We gladly welcome your friends, colleagues or family. Please send your group request to waterkant@hotel-hamburg.de.
Please note that we serve a preselected menu for groups larger then 16 people, because we want to make sure everybody gets their food at the same time.
FAQs Conferences & Events
Do rooms have daylight?
Yes, each of our conference rooms is equipped with one floor-to-celing panorama window across not less then one entire wall.
Can I book the Skyline Bar 20up exclusively?
Yes, it is possible to book the Skyline Bar 20up for exclusively. The request depends on availability. Please send an E-Mail to events@hotel-hamburg.de.
Where is lunch going to be served?
Depending on the number of guests attending your conference, lunch is going to be served in our restaurant waterkant or in the foyer of your conference room.
Is WiFi complimentary?
Yes, we provide highspeed Internet (4mbits/s) free of charge. Alternatively, we offer you an upgrade on request (fee required)
Are there any parking possibilities?
Yes, we offer public underground parking, wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.
Do prices include taxes?
Yes, all of our prices include VAT.
How do I book a room?
We are looking forward to your request via our contact form, via E-Mail to events@hotel-hamburg.de or via telephone +49 (0) 40 31 11 9 70 700.
Can I inspect the rooms in advance?
Yes, we are happy to make an appointment for a personal inspection. Please send us an E-Mail to events@hotel-hamburg.de or give us a call at +49 (0) 40 31 11 9 70 700.
How many conference rooms do you have?
In total, we offer eight conference rooms in different sizes. With pleasure we offer conference floors with a combinaton of different rooms.
How many people fit in one room?
Our conference and event rooms are suited for 10 to 350 people. If you plan to organize a bigger event we can offer a combination of different rooms or conference floors to realize your event up to 1.000 guests.
Can I send packages to the hotel prior the event?
Yes, we will gladly we recieve your package 2 days prior the beginning of your event or conference. Please note down the events name and date.
Is there a connection between Hotel Hafen Hamburg and Empire Riverside Hotel?
Yes, the hotels are in one ownership and have one administration. With pleasure we offer a combination of rooms and conference rooms for both hotels. The distance between the two houses is only 400 meters.
Your question is not answered yet?
Please contact us. We will be glad to help you as soon as possible.
Empire Riverside Hotel
Empire Riverside GmbH & Co. KG
Bernhard-Nocht-Straße 97
20359 Hamburg