Look forward to:
Your Questions
Our Answers
To make your booking, your stay with us or your evening in our restaurants or bars as comfortable as possible, we have collected the most frequently asked questions and the subsequent answers.
If your required information is still missing, we are glad to help you via telephone:
+49 (0) 40 31119 - 0.
FAQ Rooms
When are check-in and check-out?
We guarantee the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior to your arrival.
At what time is breakfast going to be served and do I have to book it in advance?
A perfect start to the day includes a delicious breakfast. We provide you with our popular breakfast buffet for 28,00 EUR per person/day. A booking for breakfast prior to your arrival is not required. Breakfast is served Mon– Fri from 6.30 to 10.30 am and Sat– Sun from 7 to 12.00 am.
Are there any parking possibilities?
Yes, we offer public underground parking which is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 metres.
Which room offers harbour view?
Rooms of the category Upside and Riverview as well as our Junior Suites guarantee an unforgettable view over harbour, city and the river Elbe.
What is the difference between Riverside and Riverview?
Rooms of the category Riverside offer a floor-to-ceiling panoramic window and a view to the city or the river Elbe. Rooms of the category Riverview offer two floor-to-ceiling panoramic windows with views over harbour and city (corner rooms).
How do I book a room?
Your are welcome to book your prefered room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialling +49 (0) 40 31 11 9 70 600.
Do I have to give my credit card details for booking?
If you do not own a creditcard, you have the possibility to book via telephone without entering credit card details (not applicable for every category, rate and date and only possible if you're living in Germany). Alternatively you can book your room online and choose PayPal or direct payment as a method of payment.
What about complimentary WIFI?
Yes, we offer complimentary highspeed internet (12mbits/s).
Do you offer a wellness area?
We have a fitness & SPA area with fitness equipment, Finnish sauna and steam bath. The use is free of charge for hotel guests. Treatments are not offered. Our fitness and SPA area is open daily from 10.00 am to 10.00 pm.
Please contact the reception desk to use the fitness and SPA area.Can I bring my dog?
Yes, you do not have to travel without your dog while staying with us. We charge 25 € per dog and day regardless of the dog's size.
Do you have smoking rooms?
No, since March 2017 we are a non-smoking hotel.
Can I cancel my booked room?
You can cancel our best flexible rate until 12 pm on the day of arrival in most of our categories. For booking, please note that the cancellation policy may vary with other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve.
Do prices include taxes?
Yes, all of our prices for hotel rooms include VAT and the local culture- and tourism-tax. If you are travelling for business reasons, please be sure to fill out this document and send it to us or hand it to us at check-in to excempt yourself from taxes.
Are there barrier-free rooms?
Yes, our room as well as many areas of our house are designed barrier-free, from the underground parking garage up to our 20th floor all floors are accessible by wheelchair. In total, there are 3 disabled-friendly rooms.
In our underground parking garage, there are several handicapped parking spaces. Furthermore, all hotel corridors, as well as the lobby, are wheelchair accessible and free of obstacles. Our restaurants and bars are also easily accessible by elevators.
FAQ Skyline Bar 20up
What are the opening hours?
The Skyline Bar 20up opens daily from 6.00 pm - 01.00 am.
How do I reserve a table?
Table reservations in the Skyline Bar 20up are not possible. We are happy to welcome you spontaneously. Waiting times may occur at weekends and at times of high demand.
However, we do have a small contingent available for hotel guests at 6.00 pm and 8.00 pm. Please contact reservierung@hotel-hamburg.de with your reservation number.
We accept group requests for 10 or more people at 20up@hotel-hamburg.de.
Is there a dress code?
We ask you to adhere to the dress code "sporty elegant". Please refrain from wearing too casual clothing as well as disguises, sportswear, jerseys, shorts (except elegant shorts), dirty trainers, hiking boots, flip flops and slippers. Please hand in your jackets, coats and backpacks at the cloakroom.
Is there an age restriction?
Minors between the age of 11 to 16 must be accompanied by an adult and the entry is only permitted till 10.00 pm. Adolescents between the age of 16 and 18 must be accompanied by an adult and the entry is only permitted until midnight.
Can I pay by card?
Yes, you can pay by debit or credit card.
Can I bring my dog?
No, please refrain from bringing your dog to our Skyline Bar 20up. Louder music and the amount of guests would not please him anyway. With pleasure we would like to inform you that we are happy to welcome you and your dog in our bar & fireplace lounge DAVID's at the groundfloor.
Can I smoke in the bar?
No, smoking is only allowed outside of the building. This also applies to e-cigarettes.
Can I bring cake or other food to the bar?
No, we kindly ask you to refrain from bringing cake and food to the Skyline Bar 20up.
Can I make an exclusive booking for the bar?
Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send your request to 20up@hotel-hamburg.de.
Can I validate my parking ticket in the bar?
No, please validate your parking ticket at the automated pay station on the first or second basement.
FAQ Restaurant waterkant
What are the opening hours?
The restaurant waterkant will be open from Tuesday to Saturday from 6pm to 11pm.
How do I reserve a table?
Table reservations can easily be made via E-Mail at waterkant@hotel-hamburg.de.
Can I come by with a larger group of people?
We gladly welcome your friends, colleagues or family. Please send your group request to waterkant@hotel-hamburg.de.
Please note that we serve a preselected menu for groups larger then 8 people, because we want to make sure everybody gets their food at the same time.Are there alternatives without fish?
Yes, besides fish we serve delicacies for meat lovers and vegetarians.
FAQ Conferences & Events
Do the rooms have daylight?
Yes, each of our conference rooms is equipped with one floor-to-celing panorama window across not less then one entire wall.
Can I book the Skyline Bar 20up exclusively?
Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send an email to events@hotel-hamburg.de.
Where is lunch going to be served?
Depending on the number of guests attending your conference, lunch is going to be served in our restaurant waterkant or in the foyer of your conference room.
Is WiFi complimentary?
Yes, we provide highspeed Internet (4mbits/s) free of charge. Alternatively, we offer you an upgrade on request (fee required).
Are there any parking possibilities?
Yes, we offer public underground parking, wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.
Do prices include taxes?
Yes, all of our prices include VAT.
How do I book a room?
We look forward to receiving your event enquiry via our booking system, via email to events@hotel-hamburg.de or via telephone +49 (0) 40 31 11 9 70 700.
Can I inspect the rooms in advance?
Yes, we are happy to make an appointment for a personal inspection. Please send us an email to events@hotel-hamburg.de or give us a call at +49 (0) 40 31 11 9 70 700.
How many conference rooms do you have?
In total, we offer eight conference rooms in different sizes. With pleasure we offer conference floors with a combinaton of different rooms.
How many people fit in one room?
Our conference and event rooms are suited for 10 to 350 people. If you plan to organize a bigger event we can offer a combination of different rooms or conference floors to realize your event up to 1.000 guests.
Can I send packages to the hotel prior the event?
Yes, we will gladly recieve your package 2 days prior the beginning of your event or conference. Please note down the events name and date.
Is there a connection between Hotel Hafen Hamburg and Empire Riverside Hotel?
Yes, the hotels are in one ownership and have one administration. With pleasure we offer a combination of rooms and conference rooms for both hotels. The distance between the two houses is only 400 meters.
Your question is not answered yet?
Please contact us. We will be glad to help you as soon as possible.
Empire Riverside Hotel
Empire Riverside GmbH & Co. KG
Bernhard-Nocht-Straße 97
20359 Hamburg