Look forward to:
Your Questions
Our Answers
To make your booking, your stay with us or your evening in our restaurants or bars as comfortable as possible, we have collected the most frequently asked questions and the subsequent answers.
If your required information is still missing, we are glad to help you via telephone:
+49 (0) 40 31119 - 0.
Your safety
We are hosts from the heart. The last few months were therefore particularly difficult for us, because the most important thing was missing: you! Our guest. We are therefore all the more pleased that you would like to visit us. To make you feel and be safe with us, we have taken a few measures that we would like to inform you about.
What are the current arrival conditions?
Due to the current COVID-19 situation and developments, the Hamburg Senate has decided to apply the 2G+ rule (vaccinated/convalesce and tested) in all Hamburg hospitality establishments, restaurants and sports facilities. For guests with booster vaccination, the 2G rule continues to apply. An exception is made for young people under the age of 16, where the 3G rule (vaccinated, recovered or tested negative) continues to be valid.
Obligation to provide proof: Travellers must carry a complete proof of vaccination or recovery as well as a current, negative test result with them on arrival. We can only accept guests from virus variant areas after a 14-day quarantine and negative test proof.
Valid test evidence:
1. a confirmation of a negative antigen rapid test. The test result must be provided by testing centres, a doctor's surgery, a pharmacy or a laboratory. The test can be carried out up to 72 hours in advance for overnight guests.An exception applies when you visit the restaurant, in this case your test certificate will only be valid for 24 hours.
2. a confirmation of a negative PCR test. The test must be taken 72 hours before arrival at the earliest. The test results must also be provided by test centres, a doctor's surgery, a pharmacy or a laboratory. An exception is made for our gastronomic offers, here a deadline of 48 hours applies.
All further information about the current regulations can be found here.
What does the 2G+ regulation mean?
2G+ rule:
In areas where the 2G+ rule applies, only vaccinated and convalesce persons who can show a current negative coronary test are allowed to stay. This regulation is a decree of the City of Hamburg and is mandatory for all accommodation and catering establishments since 10th January 2022 onwards.For guests with the booster vaccination, the 2G rule (vaccinated or convalesce) still applies.
For young people under 16 years of age, the 3G rule (vaccinated, convalesce or tested negative) continues to apply.A further overview of the current regulations can be found here.
Why is my contact information being recorded?
We record data about you (name and phone number) by using the luca app. This contact tracking is for your protection so that you can be informed, in the event that one of our guests was infected with Corona during their stay.
Which Corona rules currently apply in Hamburg?
Here you will find all the important information about Hamburg and what to look out for.
Is there an obligation to wear a face protection mask?
Our colleagues wear an FFP2 mask or a medical mask at all times - whether at reception, in the back office area or when cleaning your room.
We would also like to ask you to always wear an FFP2 mask or medical mask outside your room while moving around the house. You can of course remove the mask if you are eating food.
How does the hotel take care of my safety?
All safety aspects relating to Corona are observed and implemented in accordance with the current regulations. We set a high standard of hygiene.
We provide you with disinfectants at the entrances and exits in our lobby.
Our employees have committed themselves to wash and disinfect their hands regularly and thoroughly.We want you to feel and be safe in your room. These are measures we have taken to protect your health:
- Special training of our colleagues in our housekeeping department
- Wearing gloves and respiratory mask during cleaning
- Daily disinfection of surfaces and frequently touched objects (e.g. door and window handles, taps, remote control, etc.)
- Use of a surface disinfectant that is suitable for viruses
- Reduce all objects in the room to the most necessary (bedtime treat, flyer on the bed, etc.)
- Daily exchange of all towels
- Your bed linen is cleaned with antiviral detergentHow am I protected when checking in at the reception
We have put up glass panels at the reception desk to protect you and ourselves. We have also upgraded our card payment devices and would like to ask you to pay cashless by EC or credit card.
You also have the option of using our free online check-in to reduce the time you spend at the reception. If you have provided an e-mail address when booking, you will receive a link to the online check-in shortly before the day of arrival. If you fill in the data, you only have to pick up your key card on arrival.Do I get breakfast in the morning?
A perfect start to the day includes a delicious breakfast. We provide you with our popular breakfast buffet for 26,00 EUR per person/day. Breakfast is served Mon-Fri from 6.30 to 10.30 am and Sat-Sun from 7 to 12.00 am.
Is the Fitness & SPA area open?
Our fitness & SPA area is open for you again!
The current training in the fitness area is possible with max. 3 persons and in the SPA area with max. 7 persons.Since 10th January 2022, the following tightening applies to contain the COVID-19 virus: 2G+ (vaccinated/recovered plus tested).
The 2G rule continues to apply for boosted guests.
Restaurants & Bars
Finally enjoying delicious food again in the good atmosphere of a restaurant? We missed it too! How you can enjoy your meal in spite of a face mask and whether the Skyline Bar 20up 90 meters above the Elbe is open again, you can find out with the following questions and the corresponding answers.
Are the restaurant and bars currently open?
The DAVID's is open daily from 11.30 am - 11.00 pm and offers a selected menu of food and drinks.
The Skyline Bar 20up is open daily from 6.00 pm - 11.00 pm.
The restaurant waterkant remains closed until further notice.Please be aware that since 10.01.2022 the following tightening for the containment of COVID-19 applies: 2G+ (vaccinated/convalesce and tested) ).
For guests with the booster vaccination, the 2G rule still applies (vaccinated or convalesce).
An exception is made for young people under 16 years of age, here the 3G rule (vaccinated, convalesce or tested) continues to apply.What are the current Corona test conditions?
Please be aware that due to the new Hamburg ordinance, the 2G+ regulation (vaccinated/convalesce and tested) applies in all Hamburg accommodation establishments, catering establishments and sports facilities since 10.01.2022, including our Skyline Bar 20up, DAVID's Bar & Kaminlounge and the restaurant waterkant.
For guests with the booster vaccination, the 2G rule still applies (vaccinated or convalesce).
An exception is made for young people under 16 years of age, here the 3G rule (vaccinated, convalesce or tested) continues to apply.A further overview of the current regulations can be found here.
How are contact details recorded?
We record data about you (name and phone number) by using the luca app. This contact tracking is for your protection so that you can be informed, in the event that one of our guests was infected with Corona during their stay.
Is it obligatory to wear a face mask?
Our colleagues wear a FFP2 mask or medical mask at all times - whether in the restaurant, when preparing your food and drinks or behind the scenes.
We would also like to ask you to always wear an FFP2 mask or medical mask outside your room while moving around the house. You can of course remove the mask if you are eating food.How and what is disinfected?
We provide disinfectants in our hotel lobby and at the entrance of our restaurant. Please disinfect your hands before entering.
Our employees have also committed themselves to washing and disinfecting their hands regularly and thoroughly.
I have symptoms. Can I still come over?
No, if you have typical Corona symptoms, we would urge you to stay at home.
Business trip, Meetings & private partys
Are you looking for a safe hotel for your business trip, are you interested in one of our event rooms, for a conference or would you like to celebrate your birthday, wedding or anniversary with us? We answer this and more with the most frequently asked questions of our guests.
Can my business trip take place?
Yes, with pleasure!
If you do not have a room reservation yet, the following booking options are available:
Website: For daily updated rates and a good overview of our flexible rates, please click here.
Reservation: We look forward to your reservation at the current daily or company rate at reservierung@hotel-hamburg.de or +49 (0) 40 31119 70 600.To arrange corporate rates, please contact us at sales@hotel-hamburg.de or +49 31119 70 740.
Does the current situation affect the availability of my business rate?
No, we look forward to receiving your reservation at the daily or business rate at reservierung@hotel-hamburg.de or +49 (0) 40 31119 70 600.
If you have any questions regarding your company rate, please contact us at sales@hotel-hamburg.de or +49 (0) 40 31119 70 740.
My company rate includes breakfast. Do I currently get this at the hotel?
A perfect start to the day includes a delicious breakfast. We provide you with our popular breakfast buffet for 26,00 EUR per person/day.
Breakfast is served Mon– Fri from 6.30 to 10.30 am and Sat– Sun from 7 to 12.00 am.From what time on, conferences and events can be held?
Meetings and events can be held under certain restrictions. Please contact our events team directly.
Can my private party (e.g. wedding, birthday, anniversary) be held?
Private events can currently be held with a maximum of 50 guests. Vaccinated and convalescents are excluded from this regulation. Indoor events can be held with a maximum of 100 people if at least half of the guests are vaccinated. Likewise, dancing is allowed only if vaccinated or convalescent persons participate exclusively.
Please note that due to the new Hamburg regulation, the 2G+ rule (vaccinated/ convalesce and tested) will apply to all events since the 10th of January 2022.
What is the hygiene concept of the hotel for conferences and meetings?
The 2G plus regulation in hotels eliminates the minimum distance between participants.
The general upper limit for meetings in closed rooms in Hamburg is set at 200 people.
Your contact persons (at events@hotel-hamburg.de or +49 (0) 40 31113 70 700) will be happy to show you any necessary alternative options for your event so that hygiene regulations can be complied with. This could include reducing the number of participants or rebooking in another room.
We take your and our guests' health and safety very seriously. For this purpose, we rely on our hygiene concept for conferences:- All house guests are required to wear face masks in public areas.
- The appropriate routes for entering and leaving the room are marked to avoid oncoming traffic in the entrance area as far as possible.
- Sponsor and exhibitor stands in the break area are only possible under certain circumstances. This mainly depends on the number of participants and stands.
- Coffee break snacks and lunch will be available at the buffet. Participants are encouraged to consume food and hot drinks at their seat in the conference room, as the minimum distance in the break area may not be maintained.
- Starters and desserts are provided for self-service.
- Disinfectant is available at the entrance to the hotel and in the break area in front of the conference room
- In the entire house, special attention is paid to the disinfection of door handles, handrails, elevator buttons, etc.
- For your safety, contact tracking takes place at all events using the Luca app.How are the conference rooms supplied with fresh air?
Due to security reasons, no windows may be opened in all our conference rooms.
All meeting space are equipped with mechanical ventilation systems, provided by combined central ventilation to further, cool and heat pure external air (in contrast to the air inside the room being circulated or reprocessed).
The maximum power of these systems aligns with the room size and equates to the following change of air ventilation per hour;Ballroom (305 qm) – 13-fold
Conference 2A, 2B, 3C, 3D (53-105 qm) – 8,5-fold
Conference 3E (57 qm) – 2-fold
Harbour Kitchen (120 qm) – 15-fold
Hideaway (82 qm)– 2-fold
Restaurant waterkant – 15-foldIs it mandatory to wear a face mask during events?
Yes, during an event in the function room and in the public areas of the hotel, masks are required by law. The respective speaker is exempt from the mask obligation during the event.
Please wear your FFP2 mask or a medical mask at all times.
Our colleagues also wear an FFP2 mask or a medical mask at all times - whether in the event room, in the back office area or when preparing your food and drinks.
Is there a possibility to disinfect hands within the event room?
Yes, a disinfectant dispenser is available in front of our function room.
Can lunch and dinner breaks currently take place?
Lunch and dinner breaks can be held under certain restrictions. Please contact our events team irectly.
Can coffee breaks currently take place?
Coffee breaks can currently take place as usual. For further information please contact our events team directly.
FAQs Rooms
When are check-in and check-out?
We guarantee the check-in at 3 pm and kindly ask you to check out before 11 am. If you would like to request an early check-in or late check-out please do not hesitate to contact us prior to your arrival.
At what time is breakfast going to be served and do I have to book it in advance?
A perfect start to the day includes a delicious breakfast. We provide you with our popular breakfast buffet for 26,00 EUR per person/day. A booking for breakfast prior to your arrival is not required. Breakfast is served Mon– Fri from 6.30 to 10.30 am and Sat– Sun from 7 to 12.00 am.
Are there any parking possibilities?
Yes, we offer public underground parking wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 metres.
Which room offers harbour view?
Rooms of the category Upside and Riverview as well as our Junior Suites guarantee an unforgettable view over harbour, city and the river Elbe.
What is the difference between Riverside and Riverview?
Rooms of the category Riverside offer a floor-to-ceiling panoramic window and a view to the city or the river Elbe. Rooms of the category Riverview offer two floor-to-ceiling panoramic windows with views over harbour and city (corner rooms).
How do I book a room?
Your are welcome to book your prefered room online, via E-Mail at reservierung@hotel-hamburg.de or via telephone dialling +49 (0) 40 31 11 9 70 600.
Do I have to give my credit card details for booking?
If you do not own a creditcard, you have the possibility to book via telephone without entering credit card details (not applicable for every category, rate and date and only possible if you're living in Germany). Alternatively you can book your room online and choose PayPal or direct payment as a method of payment.
What about complimentary WIFI?
Yes, we offer complimentary highspeed internet (4mbits/s). Furthermore, you can choose an update free of charge, which enables you to surf the internet with 12mbits/s for 24 hours. Please type in your 5-digit roomnumber (e.g. 1 - 1604) and your last name to login.
Do you offer a wellness area?
We have a fitness & SPA area with fitness equipment, Finnish sauna and steam bath. The use is free of charge for hotel guests. Treatments are not offered. Our fitness and SPA area is open daily from 10.00 am to 10.00 pm.
Please contact the reception desk to use the fitness and SPA area. For your safety, a maximum of three people in the fitness area and seven Person in the SPA area are allowed.Please note that due to the Hamburg regulation the 2G+ rule will apply in our Fitness & SPA area. Exempt: Young people up to 16 years (3G) & guests with booster vaccination (2G)
Can I bring my dog?
Yes, you do not have to travel without your dog while staying with us. We charge 25 € per dog and day regardless of the dog's size.
Do you have smoking rooms?
No, since March 2017 we are a non-smoking hotel.
Can I cancel my booked room?
You can cancel our best flexible rate until 12 pm on the day of arrival. For booking, please note that the cancellation policy may vary with other rates or special dates e.g fairs, harbour birthday, holidays or New Years Eve.
Do prices include taxes?
Yes, all of our prices for hotel rooms include VAT and the local culture- and tourism-tax. If you are travelling for business reasons, please be sure to fill out this document and send it to us or hand it to us at check-in to excempt yourself from taxes.
Are there barrier-free rooms?
Yes, our room as well as many areas of our house are designed barrier-free, from the underground parking garage up to our 20th floor all floors are accessible by wheelchair. In total, there are 3 disabled-friendly rooms.
In our underground parking garage, there are several handicapped parking spaces. Furthermore, all hotel corridors, as well as the lobby, are wheelchair accessible and free of obstacles. Our restaurants and bars are also easily accessible by elevators.
FAQs Skyline Bar 20up
What are the opening hours?
The Skyline Bar 20up opens daily from 6.00 pm - 11.00 pm.
Please be aware that since 10.01.2022 the following tightening for the containment of COVID-19 applies: 2G+ (vaccinated/convalesce and tested).
For guests with the booster vaccination, the 2G rule still applies (vaccinated or convalensce).
An exception is made for young people under 16 years of age, here the 3G rule (vaccinated, convalensce or negative tested) continues to apply.You can find all current corona regulations here.
How are contact details recorded?
We record data about you (name and phone number) by using the Luca app. This contact tracking is for your protection so that you can be informed, In the event that one of our guests was infected with Corona during their stay.
What are the current Corona conditions?
Please be aware that since 10.01.2022 the following tightening for the containment of COVID-19 applies: 2G+ (vaccinated/convalesce and tested).
For guests with the booster vaccination, the 2G rule still applies (vaccinated or convalensce).
An exception is made for young people under 16 years of age, here the 3G rule (vaccinated, convalensce or negative tested) continues to apply.Please have your vaccination or recovered proof as well as your test ready when entering the bar.
What does the 2G+ regulation mean?
2G+-rule:
In areas where the 2G+ rule applies, only vaccinated and convalesce persons who can show a current negative coronary test are allowed to stay. This regulation is a decree of the City of Hamburg and is mandatory for all accommodation and catering establishments since 10th January 2022 onwards.For guests with the booster vaccination, the 2G rule (vaccinated or convalesce) still applies.
For young people under 16 years of age, the 3G rule (vaccinated, convalesce or tested negative) continues to apply.A further overview of the current regulations can be found here.
How do I reserve a table?
Table reservations in the Skyline Bar 20up are not possible. We are happy to welcome you spontaneously. Waiting times may occur at weekends and at times of high demand.
However, we do have a small contingent available for hotel guests at 6.00 pm and 9.00 pm. Please contact reservierung@hotel-hamburg.de with your reservation number.
We accept group requests for 10 or more people at 20up@hotel-hamburg.de.
Is there a dress code?
We would like to kindly ask for a "sporty elegant" dresscode. Please refrain from casual clothing. We request you to leave your jacket, coat and bags at the wardrobe.
Is there an age restriction?
Minors between the age of 11 to 16 must be accompanied by an adult and the entry is only permitted till 10.00 pm. Adolescents between the age of 16 and 18 must be accompanied by an adult and the entry is only permitted until midnight.
Can I pay by card?
Yes, you can pay by debit or credit card.
Can I bring my dog?
No, please refrain from bringing your dog to our Skyline Bar 20up. Louder music and the amount of guests would not please him anyway. With pleasure we would like to inform you that we are happy to welcome you and your dog in our bar & fireplace lounge DAVID's at the groundfloor.
Can I smoke in the bar?
No, smoking is only allowed outside of the building. This also applies to e-cigarettes.
Can I bring cake or other food to the bar?
No, we kindly ask you to refrain from bringing cake and food to the Skyline Bar 20up.
Can I make an exclusive booking for the bar?
Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send your request to 20up@hotel-hamburg.de.
Can I validate my parking ticket in the bar?
No, please validate your parking ticket at the automated pay station on the first or second basement.
FAQs Restaurant waterkant
What are the opening hours?
The restaurant waterkant remains closed until further notice.
How do I reserve a table?
Table reservations can easily be made online, via E-Mail at waterkant@hotel-hamburg.de or via telephone dialing +49 (0) 40 31 11 9 70 480.
Do you serve special menus?
Restrictions are possible during Corona.
Yes, in addition to our regular menu we offer our daily changing Catch of the Day which is freshly caught fish from the market.
Furthermore you can enjoy various menus like our "Kiezmenu", the "Tastingmenu" or the menu "waterkant goes 20up". We kindly asking for a table reservation.
Can I order a special fish in advance?
Yes, we would love to note down the fish you would like to eat (species and weight). Please be informed that the fullfilment of your desire depends in fishermens' luck.
Can I come by with a larger group of people?
We gladly welcome your friends, colleagues or family. Please send your group request to waterkant@hotel-hamburg.de.
Please note that we serve a preselected menu for groups larger then 16 people, because we want to make sure everybody gets their food at the same time.Are there alternatives without fish?
Yes, besides fish we serve delicacies for meat lovers and vegetarians.
FAQs Conferences & Events
Do the rooms have daylight?
Yes, each of our conference rooms is equipped with one floor-to-celing panorama window across not less then one entire wall.
Can I book the Skyline Bar 20up exclusively?
Yes, it is possible to book the Skyline Bar 20up exclusively. The request depends on availability. Please send an email to events@hotel-hamburg.de.
Where is lunch going to be served?
Depending on the number of guests attending your conference, lunch is going to be served in our restaurant waterkant or in the foyer of your conference room.
Is WiFi complimentary?
Yes, we provide highspeed Internet (4mbits/s) free of charge. Alternatively, we offer you an upgrade on request (fee required).
Are there any parking possibilities?
Yes, we offer public underground parking, wich is located directly under the Empire Riverside Hotel. The charge is 20 € for 24 hours. Unfortunately it is not possible to reserve a parking spot in advance. The height and width of the driveway are 2 meters.
Do prices include taxes?
Yes, all of our prices include VAT.
How do I book a room?
We are looking forward to your request via our contact form, via email to events@hotel-hamburg.de or via telephone +49 (0) 40 31 11 9 70 700.
Can I inspect the rooms in advance?
Yes, we are happy to make an appointment for a personal inspection. Please send us an email to events@hotel-hamburg.de or give us a call at +49 (0) 40 31 11 9 70 700.
How many conference rooms do you have?
In total, we offer eight conference rooms in different sizes. With pleasure we offer conference floors with a combinaton of different rooms.
How many people fit in one room?
Our conference and event rooms are suited for 10 to 350 people. If you plan to organize a bigger event we can offer a combination of different rooms or conference floors to realize your event up to 1.000 guests.
Can I send packages to the hotel prior the event?
Yes, we will gladly recieve your package 2 days prior the beginning of your event or conference. Please note down the events name and date.
Is there a connection between Hotel Hafen Hamburg and Empire Riverside Hotel?
Yes, the hotels are in one ownership and have one administration. With pleasure we offer a combination of rooms and conference rooms for both hotels. The distance between the two houses is only 400 meters.
Your question is not answered yet?
Please contact us. We will be glad to help you as soon as possible.
Empire Riverside Hotel
Empire Riverside GmbH & Co. KG
Bernhard-Nocht-Straße 97
20359 Hamburg